The only place to buy work from me is here, on my website ~sooscreekstudio.com~ and during special OPEN STUDIO events.
I don't see it on your website, how can I buy one?
If you see something on my social media that isn't on my website or it says "sold out," it means more work is in production. I work in batches, so once something is gone, it won't be back until I update my shop.
If you miss a release or are not able to get the piece you wanted, there will be more on the way! I suggest joining my email waiting list to stay up to date on when future work is being released and to be notified as soon as it's available.
How often do you update your shop?
My intention is to release a new collection of work every 3-6 weeks.
The ceramic process is long and time intensive, so this is the fastest I can go between collections. If I have special projects or extra work, I will add them to my shop between releases though!
I keep future release dates/times on my website header and in my Instagram bio.
How much will it cost?
I do not determine the prices of my work until the very end of production when I see the finished piece. Therefore, I do not give out prices until the shop preview that goes up shortly before a release.
Can I make a wholesale, pre- or custom order?
I am not taking on wholesale, preorders or customs at this time. Everything included in my releases are available to everyone on a first come, first served basis.
This makes it most fair to everyone wanting a piece. If there are certain colors, styles or pieces you'd like to see in my future releases, leave a comment on my Instagram posts!
Do you offer payment plan options?
Yes! I currently offer two payment plan options:
Shop Pay Installments- If you already have Shop Pay set up, you’ll have the option to pay the order in full or in four payments. There are no additional charges, interest fees or late fees. This method will not affect your credit score.
PayPal Credit- This must be set up in advance with an existing PayPal account. You need to be 18 years or older to apply and PayPal will check your credit score. If you would like to use this feature, simply checkout with PayPal and hit the "Pay with PayPal Credit" button when finishing your order.
Where are you based?
In the pacific northwest of the United States in Kent, Washington.
Shipping
Do you have local pickup?
Yes, I have local pick up at my studio every Saturday 10:30am~2:30pm in Kent, Washington. Address will be given upon request for this option. Unfortunately for the rest of the week, my hands are in the clay shaping forms.
How much will shipping cost?
I charge a flat rate shipping fee based on country/zone:
United States - $11 USD
Canada - $45 USD
Japan - $75 USD
Depending on the package, the actual cost for me will be less or more than what I charge. If it's more, I pay the difference from my own pocket. If it's less, I will always reimburse you the difference!
**I am not responsible for paying import duties or taxes. This is an extra cost you will need to prepare for- the more expensive the order, the more these charges will be.
How long will it take for my order to be shipped and delivered?
Orders are shipped via USPS Priority which takes 2-4 business days to be delivered domestically. I pack and ship out orders within 3-5 business days.
It's hard to estimate international orders because your package has to go through customs. Packages will usually move out of the United States within a few days after being shipped, then they are passed onto your local postal service.
Do you ship internationally?
I currently ship to: Japan and Canada.
I am sorry if your country is not in my shipping zone! I intend on offering my work worldwide eventually.
**Please keep in mind that shipping ceramics overseas is expensive. As a small business owner, I cannot afford to absorb the cost of international postage. If you are international, prepare for this extra cost.
Returns
All orders are final sale so I do not accept returns.
Please read the descriptions and look through all the photos available. I put measurements and important details on each page. Remember that colors vary across devices, so your piece may look slightly different when you receive it.
**Due to the nature of every piece being entirely handmade and one of a kind, there may be small imperfections. I will always disclose and show pictures of any imperfections large enough to affect the aesthetic or functionality of a piece.**
Damage + Refunds
I pack orders very carefully and every piece leaves my hands intact. In the unlikely event that your order arrives damaged, it is *your responsibility* to submit a claim through USPS. I personally pay an extra fee to insure the full value of the order being shipped, so you should be reimbursed entirely.
International packages receive insurance up to $50. If you would like to add full insurance to your international order, please email me within 12 hours of purchasing so I may add that service before printing labels- this will be an additional cost.
Care
Ceramics can last lifetimes if cared for with love! You can hand wash or use the dishwasher. It can be microwaved too.